Last Updated: 6/5/2026
At By Grace Alone Design Co., many of our products are made to order specifically for each customer. Because products are often produced on demand through third-party fulfillment partners, we maintain the following policy regarding cancellations, returns, replacements, exchanges, and refunds.
By placing an order with By Grace Alone Design Co., you acknowledge that you have read, understood, and agreed to this policy.
Orders may be canceled for a full refund within one (1) hour of purchase, provided fulfillment, production, or processing has not begun.
Because many products are produced on demand through third-party fulfillment partners, orders may enter production shortly after purchase.
Once fulfillment, production, or processing has begun, orders cannot be canceled, modified, or refunded.
Customers seeking to cancel an order should contact By Grace Alone Design Co. as soon as possible after placing the order.
Approval of cancellation requests is subject to fulfillment status at the time the request is received.
By Grace Alone Design Co. reserves the right to refuse service, cancel orders, limit quantities, restrict sales, terminate accounts, or discontinue business relationships at our sole discretion where permitted by applicable law.
This includes, but is not limited to, situations involving:
Suspected fraud
Abuse of refund, replacement, or cancellation requests
Harassment, threats, or abusive behavior toward staff
Chargeback abuse
Violation of published policies
Suspicious activity
Unlawful activity
If payment has already been received for a canceled order, an appropriate refund will be issued where applicable.
Because our products are custom-made and produced on demand, all sales are final.
We do not accept returns or exchanges for:
Incorrect size selection
Buyer's remorse
Change of mind
Color preference
Design preference
Ordering mistakes
Accidental purchases
Duplicate orders
Gift purchases that are no longer wanted
Shipping delays outside our control
Delays caused by carriers, weather, customs, or circumstances beyond our control
Customers are responsible for reviewing product descriptions, sizing information, colors, and customization details before placing an order.
Customers are encouraged to contact us before placing an order if they have questions regarding sizing, product details, or product specifications.
While we strive to ensure that all product descriptions, photographs, pricing, sizing information, availability, and specifications are accurate, errors may occasionally occur.
By Grace Alone Design Co. reserves the right to correct typographical errors, inaccuracies, omissions, pricing errors, inventory discrepancies, or product description errors at any time without prior notice.
We reserve the right to cancel or refuse any order affected by such errors.
If payment has already been collected for an affected order, an appropriate refund will be issued.
If your order arrives:
Damaged during transit
Defective
Misprinted
Incorrectly fulfilled
Incorrect in size, color, or design due to a fulfillment error
Materially different from what was ordered
you may be eligible for a replacement or refund.
Claims must be submitted within fourteen (14) days of delivery.
To submit a claim, please contact:
Your claim must include:
Order number
Description of the issue
Clear photograph(s) showing the issue
A photograph of the entire item
A photograph of the packaging when reasonably available
Any additional photographs reasonably requested for verification
Items must be:
Unwashed
Unworn
Unaltered
In substantially the same condition as received
Failure to provide sufficient documentation may result in denial of the claim.
Claims submitted after the fourteen (14) day claim period may be denied.
For verified manufacturing defects, fulfillment errors, shipping damage, misprints, incorrect products, incorrect colors shipped, incorrect sizes shipped, or similar issues caused by By Grace Alone Design Co. or our fulfillment partners, we may provide a replacement item at no additional cost.
Replacement decisions are made at our sole discretion after review of submitted evidence.
In most cases involving verified defects or fulfillment errors, customers will not be required to return the original item before a replacement is issued.
Replacement requests that cannot be verified may be denied.
Refunds may be issued when:
A replacement is not feasible
A product is unavailable
A verified fulfillment error cannot reasonably be corrected
Required by applicable law
Refunds are issued at the sole discretion of By Grace Alone Design Co.
If approved, refunds will generally be returned to the original payment method used during purchase.
Processing times may vary depending on payment providers, banks, and financial institutions.
The following generally do not qualify for refunds, replacements, or exchanges:
Ordering the wrong size
Ordering the wrong color
Ordering the wrong product
Customer typographical errors
Incorrect shipping information provided by the customer
Minor manufacturing variations
Minor print placement variations
Slight color differences between digital displays and physical products
Normal wear and tear
Damage caused by improper washing, drying, ironing, storage, or use
Damage occurring after delivery due to customer handling
Personal preference after delivery
Dissatisfaction with a design that accurately matches the approved product listing
For custom products, custom artwork, design services, or customer-approved proofs, customers are responsible for carefully reviewing all submitted proofs, mockups, artwork, text, spelling, sizing, colors, and design elements prior to approval.
Approval of a proof, mockup, design, or artwork constitutes acceptance of the submitted materials.
By Grace Alone Design Co. shall not be responsible for errors, omissions, spelling mistakes, design choices, or other issues that were visible in a proof or mockup approved by the customer prior to production.
Changes requested after approval may result in additional charges, delays, or cancellation of the project.
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations.
If tracking indicates that a package has been delivered, By Grace Alone Design Co. is not responsible for theft, loss, damage, or misdelivery occurring after carrier-confirmed delivery.
Customers are encouraged to contact the shipping carrier directly regarding delivery disputes.
At our discretion, we may assist in carrier investigations when appropriate.
Customers agree to contact By Grace Alone Design Co. regarding any order concerns before initiating a chargeback or payment dispute.
Initiating a chargeback without first providing us a reasonable opportunity to resolve a legitimate issue may delay resolution and limit available remedies.
We reserve the right to provide payment processors, banks, marketplaces, and financial institutions with documentation related to disputed transactions, including:
Order records
Tracking information
Delivery confirmation
Customer communications
Product photographs
Policy acknowledgments
Fraudulent, abusive, or materially misleading chargebacks may result in denial of future purchases where permitted by law.
Nothing in this policy shall limit any rights that cannot legally be waived under applicable consumer protection laws.
Where applicable law provides rights beyond those described in this policy, those rights shall remain unaffected.
We reserve the right to modify, update, replace, or amend this policy at any time without prior notice.
Changes become effective immediately upon posting to our websites.
Continued use of our websites or services following any policy changes constitutes acceptance of the revised policy.
Questions regarding this policy may be directed to:
Joshua K. Lambertus
Doing Business As By Grace Alone Design Co.
Doing Business As By Grace Alone
Customer Support and Claims: support@bygracealone.us
Store and General Inquiries: shop@bygracealone.us
Websites:
